FAQ

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just click here and follow the instructions on-screen.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at support@chronicthought.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Other reasons could relate to shipping problems, such as the wrong address. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via support@chronicthoughtdesign.com , we may be able to cancel your order before it’s processed. If not, your order will be dispatched and you will have to contact support to create a return inquiry.

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

Orders that require shipping within the U.S. will be delivered within 7 to ten days after fulfillment(usually takes around 3 days though can be as long as 7), depending on your preferred shipping method. All orders should expect at least 2 weeks for delivery; we understand this is a lengthy wait,  this is do to the reality of having to make each item for the order. Get in touch with us at support@chronicthought.com if your order hasn’t been delivered according to the expected timescales, and we will check your order status. Also reach out with any questions or concerns, we are here to help. For more info on shipping click here.

We currently ship within the US only. Though we expect this will change soon, bare with us as we continue to grow our scope.

Shipping is free for all our customers.

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

We ship through Printful and they have fulfillment centers located here.

Charlotte, NC

Office and fulfillment center

11025 Westlake Dr Charlotte, North Carolina 28273

 

Charlotte, NC

Fulfillment center

11201 Ed Brown Rd Charlotte, North Carolina 28273

 

Los Angeles, CA

Office and fulfillment center

19749 Dearborn St Chatsworth, California 91311

 

 

Apparel
Apparel products are generally packaged in polymer mailers. If there’s more than one product, after putting each item in its own separate polymer bag, we then place them all together in a polymer mailer. 

Hats
Hats are packaged in corrugated cardboard boxes.

Accessories
To pack phone cases, we use kraft mailers. Jewelry is packaged in an eco-friendly black leatherette-covered box with a magnetic closure and cloth inlay. When shipped, they are put in an additional cardboard box. Sublimated products like socks are packaged in polymer mailers.

Wall art

Canvases also come in cardboard boxes ranging in dimensions of 12 × 18 × 2 to 28 × 38 × 6 in.
Framed posters are first wrapped in tissue paper to protect them from scratches and then wrapped in a layer of adhesive bubble wrap. Finally, they’re encased in a thicker, more durable bubble wrap to add extra protection during shipment.
Posters are shipped in triangular kraft boxes to ensure safe delivery and avoid the use of plastic caps.

We accept the following credit cards, all at standard rates: MasterCard, Visa, American Express, and Discover. We only take payment once your order has been shipped. We also accept payment by PayPal or Amazon Pay. If you decide to use either of these two methods, you’ll be taken to either the PayPal or Amazon Pay website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.

Note: we more often than not do not accept returns, unless the item is damaged or misprinted. Please contact support@chronicthought.com to inquire about returns/refunds. That said;

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

Of course. We care are about our privacy so naturally we care about yours too. Our site uses SSL certified protection so all your transactions will be secure. To learn more click here. 

We may collect and store customer information such as payment information to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We are currently only able to accept a return on an item that has arrived as damaged or misprinted.

Contact support: support@chronicthought.com within 21 days after receiving the item(s) and as long as it’s unused and contained in its original packaging with all tags and labels attached, we will provide further instructions on starting a return. If the product arrived damaged or there was a printing error we will cover the cost of the exchange.

Unfortunately we do not offer exchanges for incorrect sizes. If you are unsure about clothing sizes, we recommend ordering the two closest matches and returning the one that doesn’t fit. Find out more about returns and exchanges here.

Please contact our customer service team via support@chronicthought.com . Providing the return is within the 21 day return period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

We send return notes by email, so if you can locate the email we sent you, simply print off a new one. If you can’t find this email, please get in touch and ask for it to be resent to you.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via support@chronicthoughtdesign.com with the details.

If you just don’t like the product for any reason, that unfortunately falls under the category of buyers remorse. Something that we do not cover under our return policy.  However you should still contact us regardless and we will see what we can do for you. 

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value of $10, $20 or $50.

We are a small team. However, we have legal experts, design artists, and other support teams working in tandem to help achieve everything Chronic Thought Design is meant to achieve. We plan to keep expanding in order to assist the community and customer in even greater ways.

We have plans to add more products frequently. Clothing, wall decor, phone cases, stickers, and more. Follow us for updates on products and more.

Yes. We will never share your personal information with 3rd parties and we use EV SSL certification to protect your privacy during transactions.